Refund policy

Because our products are custom-made using your uploaded photos, all personalized orders are final sale and we do not accept returns or exchanges once production has begun.

Please review your photos, shipping address, and order details carefully before placing your order. Customers are responsible for reviewing their selected photos and crops before submitting an order. Differences caused by image quality, resolution, customer-approved cropping, or normal variations between screen and printed color are not considered defects. If the finished product differs materially from the approved order or contains a production error, please contact us.

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at hello@toweringhousecollection.com with your order number and clear photos of the issue. We will review your request and, if approved, provide a replacement or refund.

Items sent back without contacting us first will not be accepted.

If a refund is approved, it will be issued to your original payment method. Please note that it can take additional time for your bank or credit card provider to process the refund.